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  1. KFlynn

    Call isn’t coming back to extension after it initially rings

    Thanks for that. The Wrap-up time is set to 2 seconds.
  2. KFlynn

    Call isn’t coming back to extension after it initially rings

    I'm familiar with the term, but I don't see anything that mentions 'wrap up time' in the interface. The 804 queue has a ring time of 30 seconds before it is passed to the Digital Receptionist, which then gives them a few seconds to transfer to voicemail before passing them back to the 804 ring...
  3. KFlynn

    Call isn’t coming back to extension after it initially rings

    The calls go through to the call queue (804). It will ring initially on 111, but if they don't pick up and it goes to 803, which plays the "Busy" message, it doesn't ring 111 again when it goes back to the 804 queue.
  4. KFlynn

    Call isn’t coming back to extension after it initially rings

    Thanks for the responses. To answer both of your questions, this is how the call flow is setup: Inbound calls come to group 800, which consists of a RingAll group (extensions 111/112) - Call goes to Digital Receptionist and an intro.wav is played - After intro, call goes to Queue (Group 804) -...
  5. KFlynn

    Call isn’t coming back to extension after it initially rings

    3CX Version: Enterprise Annual 18.0 (Build 450) Server OS: Microsoft Windows Server 2016 Standard Is the 3CX Server Hosted and where? On-premises IP Phone Make/Model/Firmware version: Yealink T57W v96.86.0.45 Provisioning Method: SBC Trunk Provider: Connexus Has the Firewall Checker passed: YES...
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