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  1. Apps are becoming "not registered" seemingly randomly

    Thank you for the advice. I've just raised with 3CX support. Was hoping to avoid using one of our limited support requests, but I need to resolve this for the client.

  2. Apps are becoming "not registered" seemingly randomly

    Thank you for the advice. I can confirm that users aren't going more than 2 days between PBX connections, so I doubt that's the issue. I have checked under Extension -> Forwarding Rules and can see that "Accept Push Notifications" is enabled. Is this the settings you're referring to? If not...

  3. Apps are becoming "not registered" seemingly randomly

    Hi, One of our clients are seeing that some of their users' apps are becoming unregistered seemingly randomly. The users are all only using the mobile app, primarily on iOS. The issue doesn't seem to be affecting only one specific user or device. All users are launching and using the app 5days...

  4. Extension showing as "callout state" for around an hour after taking a call

    Hi John, I have been speaking with the affected user and can confirm that the issue is occurring with no active call being listed in the 3CX dashboard. Kind regards, Dean

  5. Extension showing as "callout state" for around an hour after taking a call

    Hi John, Thank you for your response. I can confirm that there are no other clients in play; this is the only endpoint. Where might I find the relevant logs for to see what's happening with these calls? Would these be taken from the Yealink phone itself, or would I be looking to 3CX? Kind...

  6. Extension showing as "callout state" for around an hour after taking a call

    Hi, We're seeing one extension using a T29G which appears on all other users BLF as "callout state" immediately after taking a call which lasts for up to an hour. During this time the extension will not ring as part of their Ring Group and is effectively treated as busy. This is only affecting...

  7. Ring All not sending missed call notifications to T29Gs

    Thank you for the clarification. I did suspect this may have been the case. Is there a way to work around this? There are regularly lone colleagues in the office so having a notification on their handset of a missed call while they were otherwise occupied would be very helpful.

  8. Ring All not sending missed call notifications to T29Gs

    It is definitely set up as a Ring Group and not a Queue.

  9. Ring All not sending missed call notifications to T29Gs

    Hi, We have a Ring All group set to call a number of extensions. If someone is already on the phone and another call comes in we expect this call to show up as a missed call on all the extensions included in the ring group (including the extension that was on the phone). We're however seeing...
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