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  1. Need help configuring IVR for different languages

    Lot of people have that same music and wanted to put my own. Kind of a pretty.

  2. Need help configuring IVR for different languages

    I see, seems like quite the produce in that case. Ill then use ring groups, but surely there is a way to change the system hold music? Couldn't find it anywhere.

  3. Need help configuring IVR for different languages

    While they're on hold, I get the call. If I decline on the 3CX app on my phone, the call doesn't go to the voicemail configured, instead it keeps on calling me on a loop, and caller is still on hold.

  4. Need help configuring IVR for different languages

    Correct. I can only set custom hold music when using a queue. I am the only end user currently in the queues (main extension) See screenshots of current setup, hope that helps. Thanks Andreas

  5. Need help configuring IVR for different languages

    Hello again, I am still trying to setup the PBX so that I can have someone hold on custom music while it rings my only extension. And if that extension declines, it goes to a particular "busy" voicemail (already configured). Thanks, Andreas

  6. Need help configuring IVR for different languages

    I am the only one logged into the 3CX app on iPhone. When the call declined, it calls back in a loop. Ive noticed that in the web app, there is a send to voicemail button, which is great. I would just need the same on my iPhone. Thanks

  7. Need help configuring IVR for different languages

    The reason why I have a queue is because I want a custom hold music with a 120s timeout. I didn't find a way to change the hold music when using Ring groups. Any ideas or work around for the queues?

  8. Need help configuring IVR for different languages

    Got it! The office closed is now working fine, I left test voicemails but is there any way to have the voicemail files sent to me by email? I didnt find an option for that. Otherwise, anyway for me to see all the voicemails under my admin extension? One last issue is when office is open, calls...

  9. Need help configuring IVR for different languages

    I don't understand where to configure the greeting for each extension. I have now created 4 additional extensions. VM Busy EN, VM Busy FR, VM Closed EN and VM Closed FR. How do I assign separate greetings to each extension which will only be used as a voicemail? Do these dummy users need a...

  10. Need help configuring IVR for different languages

    Hello, Been trying this for a long time but not sure it's possible. Here is a "diagram" of what I am trying to do: When call to main line -> Digital receptionist (Welcome message, press 1 for English, press 2 for French) If during office hours: 1 -> Please wait voice message then rings main...
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