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  1. The integration 3CX-Freshdesk not running

    Hello, I'll check on this on Monday. Thank you, Andrei

  2. The integration 3CX-Freshdesk not running

    Hello, Both checked, all as you described, still no pop-up. Regards, Andrei

  3. The integration 3CX-Freshdesk not running

    Hello, That I presume is a contact ID from Freshdesk, is not the phone number. I saw that the phone number for local calls appears in 3CX incoming calls without country ID, like 077xxx and the same are test contacts in Freshdesk. Thank you very much for your support, Andrei

  4. The integration 3CX-Freshdesk not running

    Hello, I have used the same phone number as in test page. Maybe is something wrong into the test response. See below.

  5. The integration 3CX-Freshdesk not running

    Thank you for your quick response! I did what you show me, the test is OK, but still no new ticket open. Any idea? Regards, Andrei

  6. The integration 3CX-Freshdesk not running

    Hello, I have done all the setup as 3CX documentation specify, but no pop-up for ticket open in any circumstances, inbound, outbound. Is there anything to be done? The 3CX webclient is open, users emails are the same in both systems, everything is seems fine, but no new ticket open when a call...

  7. Understanding Loop

    Hello, Can you be more explicit on "and then use a Condition inside the "Timeout or Invalid Option" branch to detect if the menu exited due to timeout or invalid digit. Then, you need to add a Loop all around this menu, so you can go back to the top in case of invalid digit."? Thnak you, Andrei

  8. Understanding Loop

    Hello, I have removed the loop, but somehow I still have the same problem: - timeout works well - plays audio message and end the call - invalid input - have the same behaviour - plays audio message and ends call. But I need to return to menu not to end call. Thank you, Andrei

  9. Understanding Loop

    Hello, I have some problem with Loop functionality. I have a short menu (1, 2, 3, 9 valid inputs) and works fine. What I need is to use loop if invalid key is pressed and return to menu (only once). If timeout than end call. I have set the messages for invalid input and timeout, but the message...
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