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  1. Bunch of lost call in queue in event log

    The way it is set up, all the numbers are on a PRI but the stores are in different geographic locations. And each store has its own DID on the PRI that is set to only ring to the extensions in that store. The warehouse is kind of the central location where the calls are sent as backup if it is...

  2. Bunch of lost call in queue in event log

    We recently inherited a 3cx phone system with our client. The partner that setup and maintained the system went out of business. The client is a multi location retail store, and has all their store main numbers go to a store specific queue. The queues are setup to ring all agents and max...
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