3cx ideas

  1. Feature Request: Dependency Visibility and/or Deletion Safeguards

    I would like to request a feature that adds dependency visibility and/or deletion safeguards within the web portal. It would be helpful to easily see where an extension or call object is being used (ring groups, digital receptionists, queues, call flows, forwarding rules, etc.) without having...
    • dbrowning
    • Thread
    • 3cx ideas feature reqeust
    • Replies: 0
    • Forum: Other

  2. When no Available Agents in Queues - Option for MOH to Continue

    Hi, There are times all agents logged out during working hours, as a result we suggest to add an option inside the queues configuration to enable and disable the behavior the 3CX tell the customers there are no available agents and drop the calls immediately. We believe this flexibility allows...

  3. AI Suggeston

    We have a client who have advised they spend a lot of time having agents on hold listening to 3rd party hold music. They would like to know if 3CX can offer a feature whereby artificial intelligence can monitor the call and listen for when the hold music of the third-party changes to somebody...

  4. Partner Remote Administration

    Bring back the capability for the customer to grant admin rights to their partner and give the partner options to remotely connect to the instance using the partner interface. Instance Manager was the old name.
  5. NeilSmith_UBT

    Reply, Edit, React to and Delete instant chat messages (like with Teams and WhatsApp)

    3CX Chat is a very useful instant messaging platform, especially as more and more integrations are added however it does fall down on chat functionality when compared with the major competitor - Teams (and WhatsApp) which makes it difficult to encourage users to switch to this as their primary...

  6. Fax server improvement (new feature)

    I would like to see "email to fax" be implemented into the fax server of 3CX. I don't know why this isn't an option yet because it's a useful feature. FusionPBX and FreePBX already have this option available. Where you can send a PDF attachment to [email protected] OR...
  7. Telin Systems

    Customer Billing Portal - PO Addition for unpaid orders/orders tab

    Hi 3CX Community, We have had some challenges auditing on a real time basis our invoices vs orders within 3CX as we usually look at our monthly invoices which does show the PO # field. Unfortunately, this is always one month behind understandably. I do not see a field for a customer portal...
    • Telin Systems
    • Thread
    • 3cx ideas customer portal titanium partner
    • Replies: 0
    • Forum: Server
  8. Telin Systems

    Google Analytics for Wordpress/Webchat

    Hi 3CX Community, We have ran into some tracking limitations with the 3CX WordPress/live chat plugin where we do not have the ability to pull granular reporting through Google Analytics. Our request is to inter-opt or allow Google Analytics to see the communication through the 3CX WP Plugin...
  9. Telin Systems

    Reporting Feature - Define time range for multi day reports

    Hi 3CX Community, I have seen this talked about in other forums and definitely see a huge a value in the ability to pull multi-day reports for a specific time frame. Right now, you can do so through the "Queue Answered/Unanswered Calls (Graph) but if you want to see how many calls you got in a...
    • Telin Systems
    • Thread
    • 3cx ideas 3cx report titanium partner
    • Replies: 0
    • Forum: Server

  10. Restrict Access to Global Address Book

    Hello, We've got several customers who need the ability to restrict access to the Global Address Book. Since adding Hotspot CRM integration it is populating the Global Address Book with all CRM contacts. Having contacts automatically populated for all user to see is making the company GDPR...
    • andy.mackenzie
    • Thread
    • 3cx ideas contacts extension group restriction gdrp
    • Replies: 23
    • Forum: Server

  11. Backup to include call reports

    Hello, Could you please change the backup to include historical call reports or document that it isn't included in a full backup. We discovered the issue when migrated a customer from V15.5 to V16 on a Windows OS. We completed a full 15.5 backup before to the upgrade and restored the backup...
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