486 busy here

  1. License Full Call Handling

    I’m running a self hosted 3CX v20 instance with a Twilio SIP trunk for my HVAC business, and I’ve run into a behavior that I believe is a meaningful gap in 3CX’s call handling. The issue When the concurrent call license limit is reached, 3CX answers the incoming call and plays a recording...
    • ASofNWAugusta
    • Thread
    • 486 busy here 503 service unavailable call handling license limit
    • Replies: 0
    • Forum: 4SC

  2. Solved Busy Tone (and hearing error codes)

    When a user tries to call a number and the call fails for various different reasons (eg busy, or forbidden etc) the call simply ends with no prompt which means it's impossible to know if the call failed, or busy or something else. I have a similar ticket her that was archived...

  3. Not all ReportCall entries are sent to Salesforce.

    We use 3cx integration with Salesforce out of the box. All tests pass, we can find our customers by phone number. But calls that receive 486 Busy here status do not fall into salesforce. The logs show that 3cx is connected to the CRM to transfer the status of the call, but the status does not...
    • dipraise
    • Thread
    • 486 busy here call status crm salesforce
    • Replies: 5
    • Forum: Salesforce
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