audio alert to which call queue

  1. Announcements to agent

    Systems like Asterisk have whata feature called a "whisper" that is an audio file played to an agent before they take the call. This informs them about the type of call, where it is from, which company they are answering on the behalf of etc. I know that you can use a Line Identifier for...

  2. Incoming Call Whisper Introduction or custom ringtone for call Queues

    We are in the process of evaluating 3CX. We currently have 4 call queues set up and agents are members of all 4 queues and can be logged into them all at one time. The way our current system is set up, when the agent answers the incoming call, there is a whisper indicating which call queue the...
    • nvalentini16
    • Thread
    • audio alert to which call queue call whisper introduction custom ringtones for softphones
    • Replies: 2
    • Forum: Phone System / PBX
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