auto answer

  1. Feature Request: Disable Auto Answer Globally & AI Transcription Summary

    I've had a customer recently mention that they've got some user's padding their queue stats with auto answer and it doesn't seem to be helping them in anyway, they asked if there was a way to disable auto answer globally or at least turn off the option individually for each user but it appears...
  2. Auto-answer: if returned in client, also create a global disable option

    An employee of one of my customers had enabled the Auto Answer function and a very confidential meeting was taking place when she was called by a 3rd party. The callee didn't notice that Auto Answer did its thing and that 3rd party could hear the complete conversaton. The above customer has...
  3. Auto-Answer removed from Webclient

    We are trying to enable auto-answer for a client however it appears the option to do this has been removed from the webclient. Has this feature been moved elsewhere? It used to be under Settings> Audio/Video. Any ideas?
  4. Fanvil phone auto answering

    I am using a hosted 3CX instance and using Fanvil X5U and X6 phones in my small system. Last week, I have a single Fanvil x5U phone that is auto answering some phone calls and placing the call on speakerphone. The phone is also picking up some calls [and putting them on speakerphone] that were...
  5. Desktop Client in 'Desktop mode' ends team call and auto-answers without input.

    Desktop Client Version: Version:18.10.461 When in a Teams call, the Desktop client auto-answers incoming calls, which ends the Teams call. This happens without any input and the 3CX App does not bring up the dialer with the Accept/Decline options. In the Desktop Client settings, under...