auto answer

  1. Paging functionality for Softphones

    I have a paging group that includes multiple 3CX softphone extensions. When a page is made to the group, does every extension in the paging group need to successfully answer the page for it to work? For example, if there are 10 extensions in the paging group and only 9 of the 10 softphones...
  2. Feature Request: Disable Auto Answer Globally & AI Transcription Summary

    I've had a customer recently mention that they've got some user's padding their queue stats with auto answer and it doesn't seem to be helping them in anyway, they asked if there was a way to disable auto answer globally or at least turn off the option individually for each user but it appears...
  3. Auto-answer: if returned in client, also create a global disable option

    An employee of one of my customers had enabled the Auto Answer function and a very confidential meeting was taking place when she was called by a 3rd party. The callee didn't notice that Auto Answer did its thing and that 3rd party could hear the complete conversaton. The above customer has...
  4. Auto-Answer removed from Webclient

    We are trying to enable auto-answer for a client however it appears the option to do this has been removed from the webclient. Has this feature been moved elsewhere? It used to be under Settings> Audio/Video. Any ideas?
  5. Fanvil phone auto answering

    I am using a hosted 3CX instance and using Fanvil X5U and X6 phones in my small system. Last week, I have a single Fanvil x5U phone that is auto answering some phone calls and placing the call on speakerphone. The phone is also picking up some calls [and putting them on speakerphone] that were...
  6. Desktop Client in 'Desktop mode' ends team call and auto-answers without input.

    Desktop Client Version: Version:18.10.461 When in a Teams call, the Desktop client auto-answers incoming calls, which ends the Teams call. This happens without any input and the 3CX App does not bring up the dialer with the Accept/Decline options. In the Desktop Client settings, under...