azure 3cx

  1. Azure vs. 3CX hosted and AI engine

    We currently have a setup on Azure and would like to use the AI engine (local) for calls transcriptions. I have 2 questions: 1. Is there any Azure VM size recommended to build a Transcription Engine Server? 2. If we were to use 3CX Hosted, will it include a local Transcription Engine Server in...
  2. Moving to Azure?

    We have a customer who already has subscriptions in azure and wants to move their 3CX into the azure environment. Current setup: 1. Hosted on Prem (in private cloud) 2. IP based SIP trunk - will have to move to an account-based trunk I assume? 3. They only use client-based connection so no...
  3. Solved Unable to Add Yealink T54W as Local Phone

    Hi All, I am actually new to 3cx and trying to work through things as I go, recently i onboarded a few Yealink (T54W) phones for a client and set them up as local phone but the registration kept failing, even when I switched to a different network if kept failing, but adding the phones as SBS...
  4. Feature Request: Assign Azure Groups to Extension Number Blocks for Better User Management

    I manage the 3CX system for a Trust that operates across 19 schools, all using a single Microsoft 365 tenant. We have a structured approach to 4-digit extensions—each primary school is allocated 200 extensions in number ordered blocks school A is 5200-5399 or school D is 7000-7199 for example...
  5. Solved Version 20 install fails

    I keep getting the following error in the log when I try to install the v20 with Debian update (through 3cx System Management): "A third party source list was found in /etc/apt/sources.list.d/: microsoft-prod.list. Please remove it and retry." I removed the file in question, but then other...
  6. Microsoft Azure Re-installation

    Hi there, for reasons i wont go into i missed the critical update that would allow the PBXs i manage to talk to the activation server, and now have many left unable to be updated. All of my systems run on the Microsoft Azure cloud, and work for clients spread across the country. i am looking...
  7. Migrate to Azure

    HI All. I have had a on-premises install and im migrating to Azure as I get free credits. (I tried to post in Self hosted) but said You need a Self-hosted system to post in this section.) I took a backup of my current onpremises install. Shutdown my on prem server Deployed via Azure Marketplace...
  8. Hosting 3cx on Microsoft Azure

    On Microsoft Azure, I created a 3CX PBX VM. I have followed all the steps according to the guide https://www.3cx.com/docs/pbx-azure-marketplace/ but I still cannot access the configuration wizard. I tried to open it from Chrome, Firefox, and Internet Explorer too. I couldn't figure out why it...
  9. Backup Version Higher that VM Version

    I am moving our deployment offsite to an Azure VM which has installed and worked great in testing. Until today that is, when we realized that the version we have been using is higher than the version that comes installed from the Azure marketplace. So we cannot restore the backup file. I tried...
  10. Migrating Hyper-V 3cx instance from backup to Azure VM

    Hello All, Hopefully I'm posting in the correct category. Apologies if that's not the case. Wanted to ask if anyone has come across an issue we're having with one of our deployments. We have a Hyper-V instance of 3cx running on prem. All is well there and the system works fine. We are...
  11. Problems with MS365 Sync on V18 Update 1

    We are in the process of activating the MS365 Sync, but we are experiencing some issues here (3CX Version 18.0.237). On the "Configure" Tab, everything went fine and works well. Afterwards I startet to sync only some users from the IT-department, to try it out. This one also works fine. Signing...
  12. Connect an on premise SIP trunk with 3cx on cloud (Azure)

    Hi, We have a 3cx deployed on Azure for a customer located in Swiss. The customer has purchased a SIP trunk from a supported provider (Sunrise). The SIP provider has installed an SBC on-site (they told us it's not possible to do direct connection to their SBCs with public IPs ). What would be...
  13. rjamesm2884

    Solved Debian 8 on Azure? V16?

    We are currently running Debian 8 on Azure with Azure Site Recovery. We can't upgrade to Debian version 9 because it's currently not supported for Azure Site Recovery. Is V16 not supported on Debian 8?
  14. rjm2884

    PBX Express MS Azure

    Seriously? Who came up with setting this VM in 3CX? No availability set, no site redundancy? What if the data center tanks what's it going to be? Please let me know what are you doing to remediate this?
  15. Cannot hear transfer - Cause: 503 Transport failure

    Hi, I have noticed that every so often, when an external party calls in and is transferred, the receiving agent cannot hear the remote party, but the line still shows as connected on the phone. We use Yealink devices setup as remote stun, with the latest supported firmware, individualized SIP...
  16. How to change PBXExpress Azure installation from 16 sim to 4 sim

    New installation of 15.5 via PBXExpress on Azure. Wish to downgrade from 16 sim to 4 sim plan. I saw on another post regarding a non-hosted Install it’s simply a matter backing up the configuration, releasing the FQDN to the license, purchasing another license, reinstall, then restore from...
  17. Azure cloud: 3cx web management console's parameters not working

    I have 3CX PBX hosted at azure cloud. In web management console, I set parameters in Setting->Parameter Settings HIDECALLERID to *5 and HIDECALLERIDINFO to Anonomous when I make call with prefix *5xxxxx where xxxxx is the called number. 3CX management console doesn't send Anonymous as CallerID...
  18. After migrating to Azure I can not authenticate Zoiper 5.0 for Linux.

    Friends, I was using Debian's 3CX on-premise, and it was all working properly, with Zoiper. So I did the 3cx installation on Azure, and to my surprise I can no longer authenticate the races. Zoiper displays a password error. I have already tested the firewall and this is correct, user, password...