In V18 we were able to use the Call Control API to barge into a call using an IVR. This was useful if you needed the ability to pop into a call briefly, play a message, and drop out of the call. For example, "Your call is being recorded", or a simple "beep" indicating the call is being...
One of my customers has informed me that when using the Whisper or Listen In functions in the Desktop App, it actually shows as "Barging In" when connecting/connected to the call.
This appears to be a cosmetic issue as the 3 functions work as expected, but.. it's slightly alarming!
I tested...
We have a 3CX user who regularly needs to barge in/listen in on calls. The issue is that intermittently when barging in she cannot hear anything. We have eliminated hardware and the PC's operating system as causes. A reinstall of the 3CX application fixes it temporarily, but it begins to happen...
Hello, Is there a setting to Enable/Disable Barge in, Listen or Whisper in separate way ?
I mean if I want to enable Listen only without enable the Barge In or Whisper ?
Because its so dangerous for some of my training staff if they accidentally click Barge In, that's why I just need to enable...