call center

  1. 3CX and Freshdesk

    Our company call center is currently facing an issue. As our customer call volume has increased, we integrated the 3XC call application with our Freshdesk. Since this integration, we have noticed that when we receive a customer call, Freshdesk does not create a new customer task on the platform...
    • Batzorig
    • Thread
    • call center freshdesk integration crm
    • Replies: 8
    • Forum: Freshdesk

  2. IVR language selection and remeber for next call

    I have created IVR in digital reception with 5 languages option. Is it possible to have the menu of language will not come on second call from a client since it should remember previous language selection. Is there such feature on Digital reception or CFD.

  3. 3CX Sim Calls - Call center setup

    Hi All, I need your assistance and guidance in understanding the number of sim calls for a 3CX setup. We have a requirement of setting up 100 call center agents plus 150 internal users and the call center will be working 24/7 with at least 100 active call center agents at all times. Requirement...
    • MAhmed
    • Thread
    • 3cx call center call queue maximum license perpetaul licenses queue sim calls subscription
    • Replies: 2
    • Forum: Phone System / PBX

  4. Solved Outbound Dialer with the 3CX CFD

    Hello, I have configure an outbound call flow to dial some numbers automatically and uploaded same in the call flor apps. When i call the extension number assign, my call hang up but the system does not dial the numbers in the file. Can someone advise me. Regards, Shaqib
  5. Seabak LLC

    Call Center with branch offices

    Hi, I wanted to know is it possible to connect 3 branch offices with some kind of central call center? Situation is like that. Our customer has 1 main office and 2 branch offices in different cities. They want when calling to their main sip number like inside office press 1 to main office press...
  6. Alex Xavier Dos Santos

    Setting the pause time for the call center agent? Como configurar o tempo de break de agente?

    How to Set Agent Break Time? Bom dia, Como configurar os tempos de break no agente do call center?
  7. Sven Witlox

    Call Queue priority

    I know this has posted before, even got a reply that it was a good idea and it would be implemented but no result yet. Or something simelar like this. I want to prioritize my agents in a single call queue as I login to the queue. So: Monday: Agent 1 -> skill 100% in the queue (direct alerting)...

  8. IVR on outgoing call

    Hello all, I'm new at CFD and have no good knowledge of programming. I need to setup a strategy where an agent in a call center queue redirects any of his outgoing call where an IVR telling the customer that the call is being recorded. Then the agent get transfered back to the call. I...

  9. 3CX Reference/Testimonial

    Hi All, My organisation has recently purchased 3CX Pro Edition as a VoIP solution and now we want to use it for our Customer Call Center. Would anyone/any organisations be able to provide me with their experience using 3CX for this purpose? Any input would be greatly appreciated. Kind...
    • Alex92
    • Thread
    • 3cx call center call centre customer reference testimonial voip
    • Replies: 0
    • Forum: Phone System / PBX
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