call control service

  1. Do I need an additional "Call Control Service" license to send data to Zendesk in real-time?

    I just got a quotation from a local 3cx dealer here stating that in order to send the data of incoming calls to Zendesk in realtime (create a ticket in Zendesk the moment any agent pick-up the call), I need to purchase an additional license for 3cx called "3CX Call Control Service V18 Update2 "...
    • Yok
    • Thread
    • call control api call control service
    • Replies: 1
    • Forum: Zendesk
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