call que

  1. Annoying beep sound during call transfers IVR

    I have created a new flow in 3CX. But I came across "issue" that I can't seem to fix. The Call Routing (CR) is a sequence of IVR and Call Queue's (CQ). But when a call is forwarded from the IVR to a CQ, you will hear an annoying “Beep” tone and vice versa from CQ to IVR. From IVR to IVR there...
  2. Sven Witlox

    Call Queue priority

    I know this has posted before, even got a reply that it was a good idea and it would be implemented but no result yet. Or something simelar like this. I want to prioritize my agents in a single call queue as I login to the queue. So: Monday: Agent 1 -> skill 100% in the queue (direct alerting)...
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