call recordings

  1. vivasupport

    Call recording missing

    Dear Support, We are currently facing an issue with call recording storage. We have observed that some call recordings are missing, while others have been recorded for the same number without any corresponding malfunctions in the event logs. Could you please assist us in retrieving the...

  2. Template Mod: Create Voice Ticket

    The default built-in ZendeskV2 integration creates regular tickets with a public comment. We wanted it to create tickets with the voice recording and transcription as an internal note. This modification to the template has the following changes. - Only creates a ticket if the call was handled...
    • artooro
    • Thread
    • call recordings transcriptions zendesk
    • Replies: 1
    • Forum: Zendesk

  3. Part of Call Recording missing

    Have a strange issue with Call Recordings for one of our customers. 3CX v18 u9 Professional License A Call Recording from a couple of days ago is missing a big chunk of the call. Listening to the recording, you can hear the agent greeting the caller, and then the call 'jumps' ahead to much...

  4. Need to FTP for 3CX system that is hosted on 3CX.

    Is there a way to connect through FTP to my 3CX system? 3CX hosts my system, and I would like to download all the recordings at once.
    • Y2kgroup
    • Thread
    • call recordings recording recordings archive recordings location
    • Replies: 5
    • Forum: Phone System / PBX

  5. Call Recordings not deleting after specified time

    3CX Enterprise 16 - Ver 18 - Hosted on Azure Call recordings are set to delete after 90 days and this is not happening, keeping all recordings and none are being cleared. Recordings are set to local in Azure - Debian 10

  6. Call Recording Backup in Hubspot

    Hi everyone, I'm here seeking assistance from the greatest 3cx specialists since I'm trying to figure out how to sync call recordings of contacts with or without server-side connectivity in Hubspot. Would you kindly let me know if it's possible? I really need to put this into action. I need...
    • PrateekChoudhary
    • Thread
    • backups call recordings hubspot hubspot integration recordings
    • Replies: 12
    • Forum: Hubspot

  7. Restore deleted recordings

    I had a date range selected to delete recordings. It seems that there was an error with that selection. It deleted all of my recordings. How can I get those back? I tried restoring the system backup. This brought back the logs but no files with them.

  8. Solved Call Recordings - How Are Recordings Accessed?

    We are using StartUP Pro and have recordings enabled for both individual users and our main queue. However, I am not able to locate these recordings anywhere on our system. Please advise. Thank you.
    • shepds
    • Thread
    • call recordings
    • Replies: 4
    • Forum: SMB

  9. Speech Analytics Integration

    Hi All, I couldn't figure out where to post this so hopefully a generalised thread location will work. I'm looking for any info on integration with any Speech Analytics platforms that anyone has working in an automated fashion with 3CX. There's manual uploads from call recordings that the...
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