call reports

  1. Missing calls from call report (bug?)

    Using the 3CX API I have the previous week (Monday 00:00 to Friday 23:59) call reports download every Monday morning. I was double checking some call numbers while working in Power BI and noticed a descrepency in the number of calls. I manually ran the 3CX call report using the 3CX web console...
    • ASTERHC
    • Thread
    • 3cx call report bug bug report bugs call report call reporting call reports
    • Replies: 6
    • Forum: Phone System / PBX

  2. Call Reports v20 U6 question

    Hi Experts, We are just now noticing there's a significant change in Call Reports between U5 and U6. Please see below. Our question is, what do we need to do to get the same report as the U5 version, where we can track the talking minutes when someone is calling our Emergency Security line...

  3. v20 Call Reports

    In v18, I can create a report showing the total number of missing calls in a week by selecting "ALL" the Call Queues we have and then "Only Unanswered" on the filter. In v20, it seems like I can only do a report on one CQ at a time. Am I missing something? Is there a way to select multiple CQs...
    • cpe90
    • Thread
    • call log call reports inbound calls only unanswered reporting v20
    • Replies: 4
    • Forum: SMB

  4. Call Report Recipients

    Hello All We have a Pro 16sc license recently upgraded to V20 and I am struggling to change the recipient address for the call reports. Is there a way I can send Scheduled call reports to specific people or only one person? Also when I schedule a report it does not even give me an option to say...

  5. Reports:

    Hi Team, I was wondering if there was a way to create a specific report that shows user external calls and if they duplicated/called the same number twice. Thanks
    • andytelco
    • Thread
    • agent agent reports call reports
    • Replies: 3
    • Forum: Other

  6. Solved Question regarding 3CX Reports

    Hi all, I was asked to make a few reports after we rolled new IVR to see if traffic is going as we expected to different Q's. The report "Queue Performance Overview" looks to be precisely what we needed but then someone asked how are the numbers counted. We have Q 806 and Q 807, Q 806 has...

  7. Question regarding Queue Performance Overview Report always showing 50% Received & Serviced

    Hello 3cx community, Hoping someone can shed some light on the data that we're seeing in the Queue Performance Overview report. The numbers that are reported for calls that come in through the Digital Receptionist to Call Queues appear to be accurate. My question is in regards to the queue that...

  8. Call Reports - for inbound number

    Hi, I have a client that wishes to report on all inbound calls by inbound DID only for one at a time. Essentially a weekly report detailing all calls into a particular inbound number regardless of where the call ends up. They use the report to extract call recordings using the links on the...

  9. Internationals call reports

    Hi, I want to set up scheduled call reports from international numbers. Does anyone know how to set up the call types to filter with all international numbers?

  10. Call Reports, a two-way metrics readings

    Currently, call reports just work with outbound calls. For SIP Trunk providers, the metrics of SIP trunk services must include both, inbound and outbound calls, as customer pays for both. It's important to build Call Reports, including both inbound and outbound calls, from the customer's 3CX...
    • procomm365
    • Thread
    • advanced call reports call reports
    • Replies: 1
    • Forum: Server

  11. Solved 3CX - Report language changed after upgrade

    Hello. I've recently upgraded from v14 to v15.5. 3CX is installed on a Windows machine with native language Formats and Location. Language for non-Unicode programs is set to English. When we had v14 installed all call reports were in english. After v15.5 upgrade all call reports are in...
  12. Mark@EvoIT

    Change Call Recording URL in Call Report to FQDN (from "local" LAN IP)

    Hey guys, Quick question. We have multiple cloud hosted 3CX PBX's and we are starting to see customers interested in call recording. One of our bigger customers has had call recording enabled for some time now and we are at the point of giving them the easiest way to pull reports and access...

  13. Generate call reports from Web Client

    Lots of my users generate call reports. They do not need any further access to the management console. Once they have permission, It would be nice for them to be able to generate these from the web client, rather than having to login to the management console. Is this a possiblility?

  14. Call Reports

    I have a client that is asking me about call reports and due to 3CX not having any documentation for call reports makes it very difficult. I have uploaded an image of the email because your forum will not let me cut and paste due to the format is to much like spam

  15. Missed Calls

    Hello, Can i export custom range call reports daily e.g. missed calls from 20:00 yesterday to 08:00 today? Thanks in advance.
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