departements

  1. How to set user as Manager only for one group

    Hi All, On V20 how to set a user to be able to see/download call recordings from other users without having the option to create/edit/remove existing extension. Right now I can only set a user as a Manager and they will be able to see all recordings but they will have the permission to...
    • Larry-B
    • Thread
    • departements department administrator recording recording permissions v20 departement
    • Replies: 1
    • Forum: Phone System / PBX

  2. Feature Request: Disable Auto Answer Globally & AI Transcription Summary

    I've had a customer recently mention that they've got some user's padding their queue stats with auto answer and it doesn't seem to be helping them in anyway, they asked if there was a way to disable auto answer globally or at least turn off the option individually for each user but it appears...
  3. nicolasGa

    Add/Remove User To Departements From The User's Page

    Hi, It would be nice if we could Add/Remove a user to departements just from his user's page. Thx,
  4. nicolasGa

    List Departements that a user is in

    Hi, Is there a way to see all the departements that a user is in ? (instead of going in all departements searching for the user) And if not, will we be able to see all the departements that a user is in through the user settings & add or delete from it ? Hope i'm clear, Thx

  5. Department Recordings

    Hi All, Using V20 on a new system we have installed and it is using departments for separating out companies within the overall system. We have someone who needs access to the recordings of all of their department, but not the recordings for the other departments. The roles section on the...
  6. Connexium Partner

    v20 Shared or departement voicemail?

    Hello, I was wondering what would be the best way to address this use case: Imagine a dental clinic with five receptionists. Current setup (v18): We assigned the same extension on every desk phone (Yealink T57w). (ext 100) They share the same mailbox What we need (better setup on v20: We...
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