destination if no answer

  1. Maurice Lefevere

    Abandoned, sent to IVR

    Hi All, Currently i'm encountering some issues with abandoned calls. I'm trying to figure out what's going on here but havn't got a clue. The call is placed in a Queue called 'Praktijklijn'. So far so good. All of a sudden the call is 'Abandoned' and sent to an IVR who plays a message. What...
  2. EmilP

    Solved Callee require key press to take the call - CFD

    Hi partners and colleagues, I need advice from you guys, if anyone can bring some spark in, my scenario is that the customer calls in OOH for support and the call is forwarded to the ON CALL Engineer's mobile, but if the phone is out off service, coverage/switched off, then the call terminates...
    • EmilP
    • Thread
    • call flow designer cfd destination if no answer mobile voicemail on call ooh
    • Replies: 3
    • Forum: SMB

  3. Operator Extension - Receiving calls from somewhere

    3CX Version: 16.0.8.9 on Debian I have quite a big configuration for multiple branches. Each branch has a Reception extension, and all forwarding rules for external calls go back to Reception at each branch. We are experiencing that some calls revert to the Operator, I can unfortunately not...

  4. drop calls during transfer to representative are busy voice over

    Dears, Kindly I have an issue with all received call that all dropped after transfer from "Play Intro Prompt" to "Destination if no answer" and receiving have the loop of on representative are busy without stopping, Any Advice

  5. Different queue prompts ("No agents logged on" and "All agents busy")

    Hello, We are currently trying to build a queue system which can distinguish between the following cases: Case 1: No agents logged into the queue: Play audio prompt "Please send us an e-mail instead" immediately and disconnect. Case 2: Agents logged in, but all of them are busy: Play audio...
    • bpgaw
    • Thread
    • agent busy destination if no answer maximum queue wait time queue
    • Replies: 2
    • Forum: Phone System / PBX
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