multiple calls

  1. TLCtech

    Multiple QCB calls from the same caller even after connection

    For the last couple of days, Ive been getting reports from agents that when a QCB is requested, they get inundated with calls, often from the same person, even after the QCB connects, and they have a conversation with the person who requested it. The agent has to repeatedly hit decline to get...

  2. How to Restrict Users from Changing "Accept Multiple Calls" Option in 3CX Web Client

    Hello, I'm facing an issue with restricting user access to certain settings within the web client and softphone, specifically the "Accept multiple calls" option. Problem: I need to ensure that users cannot change the "Accept multiple calls" setting, but I haven’t been able to find a...
  3. ZCSFT

    Solved Yealink - Need to stop Other calls from taking over the screen when I have a call on hold

    For a client - When she had someone on hold, another call comes into a queue she is a part of, it takes over her desk phone until the call is handled or hangs up and she can't go back to the call she had one hold
    • ZCSFT
    • Thread
    • hold multiple calls yealink
    • Replies: 7
    • Forum: Yealink

  4. Feature Request: Allow multiple calls for extensions on Ring Groups

    Hi 3CX! In an effort to keep improving the robust and amazing PBX you've created, here's a much needed feature request. We really need the ability to have an option on the Ring Group/Queue settings that allows us to select whether we would like for the system to skip a busy extension, or to...
  5. theMightyMacBoy

    Single Inbound Call Using Two Call Paths

    Setup 3CX Hosted PBX for a new customer (First time using 3CX's native hosting) and having strange behavior where an inbound call is taking two SIM CALL against the license. I am using SIPTRUNK.com's default template, only have one ring group + two extensions currently created. I have never...
    • theMightyMacBoy
    • Thread
    • licensing multiple calls sip trunk siptrunk.com
    • Replies: 2
    • Forum: Other
  6. amannick

    Solved Answer Multiple Calls One Extension

    Hello Team I have a client who works with limited bandwidth and trying to answer every call as it's a new business. Use Case - User wants to answer multiple calls on one extension. For example there is Call in queue and there 2 or more caller in queue then user wants to put first call on hold...
    • amannick
    • Thread
    • 3cx phone client 3cx softphone 3cx web client issue multiple calls
    • Replies: 6
    • Forum: Phone System / PBX

  7. Yealink T41S - Missing "Hold" Button on Second Call

    We have an office with 3 Yealink T41S phones. When someone is on a call, and they answer a second incoming call, the "Hold" softkey disappears and is replaced by "Swap". So they are not sure how to place the second caller on Hold. This happens if they take the second call by pressing the second...

  8. GrandStream GXP2135: BLF does not work if "Accept Multiple Calls" is set.

    We have an operator extension with GrandStream GXP2135 (firmware: 1.0.9.135) for which all incoming calls are directed to. The BLF works fine if the option "Accept Multiple Calls" is not set. In this case any new incoming call will not wait for the operator and goes straight to the voicemail...

  9. Unable to Pickup back to back incoming calls

    Office has Yealink T40G and T42G handsets with "Accept Multiple calls" enabled under Phones Forwarding Rules. Issue happens when a user hangs up a call that was from an external source routed through ivr and when first call is ended user is unable to pickup another call that is ringing to the...
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