no available agent to take call

  1. zahir sirag

    Queue with no agent loggedin

    Would it be possible to implement, as is available in many other PBX systems such as Yeastar, FreePBX, Avaya, etc., the ability to keep calls waiting in a queue even when no agents are logged into that queue? This situation often occurs with customers handling a high volume of calls per minute...
    • zahir sirag
    • Thread
    • dashboard no available agent to take call queue queue agent
    • Replies: 0
    • Forum: Web Client

  2. 3CX CFD Solution: Check queue for logged in agents before sending call.

    As everyone knows, when you only use the queues in 3CX, and no agents are available or logged in to a queue (apparently considers agents available if they are logged in and currently all on calls), the default treatment happens: There are no available agents to take your call at this time (or a...
    • GI-YD
    • Thread
    • check queue for logged in agents no available agent to take call
    • Replies: 0
    • Forum: Phone System / PBX
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