officehours

  1. Where is the Individual Office Hours on v20?

    In v18, our users used to be able to set up their own schedule so the app would automatically switch their status from Available to DND and vice versa. I can't find how to do this anywhere in v20. The office hours used to be located under "User"/Settings/Schedule. Can anyone help point me in the...
    • cpe90
    • Thread
    • office hours officehours set to available during office hours
    • Replies: 2
    • Forum: SMB

  2. v20 Default Department Office Hours not working

    Good morning, We are testing Version 20.0 Update 2 (Build 715 Release) We just have the default department setup and Office hours setup. The inbound trunk ( "Limit to" Default ) is forwarding to a user extension and always rings regardless of the Office Hours set The activity log reports...
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