open ai

  1. Feature Request: Disable Auto Answer Globally & AI Transcription Summary

    I've had a customer recently mention that they've got some user's padding their queue stats with auto answer and it doesn't seem to be helping them in anyway, they asked if there was a way to disable auto answer globally or at least turn off the option individually for each user but it appears...

  2. Transcription summaries and user access

    Hello, We're currently running a 3CX Enterprise subscription and using OpenAI for call transcription. The integration with OpenAI and the resulting transcriptions and summaries are fantastic. In our scenario we would like to give the end users the ability to access the call summaries. Users...
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