phone tree

  1. Unable to use phone trees while on a conference call

    Our support team receives calls from our call queue and they provide support to our field. Sometimes when doing this they need to call a vendor with the store employee on the phone. They are running into a problem when they conference in a vendor that has a call tree, they are unable to respond...

  2. Open To Suggestions: We need to clean up our call Queues, IVRs, and some Extensions

    I have taken over the 3CX system for our company. Previously it was set up and managed by another member of our team. The set up of the Queues, IVRs and some of the Extensions were all done in a bit of a rush and lack uniformity. I would like to clean up some of this mess and introduce a cleaner...
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