qcb

  1. 3CX Queue Callback Not Clearing When Call Returns from External AI/SIP System (Ghost Call in Queue)

    3CX Queue Callback Issue — Scenario Analysis & SIP Flow Sketch (All identifying phone numbers, IPs, and hostnames have been generalized.) 1. Overview of the Problem When callers enter the main queue and choose Queue Callback (QCB), they are prompted to verify their callback number. If they...
  2. TLCtech

    Multiple QCB calls from the same caller even after connection

    For the last couple of days, Ive been getting reports from agents that when a QCB is requested, they get inundated with calls, often from the same person, even after the QCB connects, and they have a conversation with the person who requested it. The agent has to repeatedly hit decline to get...
  3. TLCtech

    QCB no audio after connection

    We have recently started using the QCB feature, but are having a heck of a time with it. Someone will call in, select the call back, and the call back begins. After the agent is selected, answers, and is placed on hold, eventually the hold music stops and there is no audio on the other end...

  4. Play prompt before connecting QCB

    Hi, Is it possible to set a prompt to play on the customers end (such as a prompt letting them know the call is recorded) when the receive a queue call back, before they get connected to the agent? I can't find any system prompts that could do this.
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