queue manager

  1. Felicia King

    What is the Best method to enable a queue manager to manage queue attributes

    Regarding 3cx Enterprise version 18.0 update 8 or build 939 I am looking for the best method to enable a queue manager to manage queue attributes such as call forwarding to an external phone number for the entire queue via the phone system webUI. I do not want that person to have access to any...
  2. kinetix

    Call Queue - Agent Duration On Individual Call

    Call Queue - Agent Duration On Individual Call We have recently been asked by mulitple clients to be able to send a notification to a Queue Manager if an Agent is on an Individual Call for more than a defined amount of time. For example, if a Customer Server Agent, Logged into the Customer...
    • kinetix
    • Thread
    • call queue email notification notificaition queue manager
    • Replies: 0
    • Forum: Server
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