rejected calls

  1. Reject an incoming call in order to make an outbound call

    We are experiencing the following issue... We have a handful of extensions in a call queue that are set with a 'ring all' polling strategy. We need to have the ability for an agent in this call queue to be able to reject an incoming call (on their handset), and make an outbound call. This...
    • cbsc
    • Thread
    • call queue outbound call rejected calls snom d865
    • Replies: 6
    • Forum: Phone System / PBX

  2. View Polling Stats

    Hello, I am having issues finding reports that show me how many times an agent's line is being polled by the Queue Manager. The only way I seem to find this number is in the Abandoned Calls Report, showiing how many times the agents are polled before the call is eventually dropped by the...
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