round robin

  1. Round Robin Queue

    Is it possible to set up a round robin queue, or some sort of round robin call routing, where if person #1 doesn't answer, it goes to their voicemail, and not pass to person #2. The next incoming call goes to person #2, the next to person #3, etc...

  2. Queue Ring Time not working correctly

    Hey Everyone, We have a strange issue with one of our queues not honoring the set ring time. This department has two queues, and all agents are members of both queues. The queue is using Round Robin mode, and is supposed to ring the chosen agent for 5 minutes, and then if the call is...

  3. Ring Group Round Robin OR Queue Less than 15 seconds

    Good morning, I'm curious if there's a way to have a round robin type experience while having a ring group. OR If there's a way to have the queue Maximum queue wait time (seconds) less than 15 seconds. We want a queue, but don't want the user to wait for 15 seconds if all the agents are busy...

  4. How can I implement RoundRobin in call queue?

    I need to create an app that does round robin polling in an agent queue when an outbound call arrives. Customers call my number -> press 8 -> transfer to customer representatives -> make http request in the CFD (this part is done). Basically what I want to do is transferring the below...

  5. Round robin with Voicemail?

    I have a client with the Pro edition. They would like to have calls distributed to certain extensions via round robin. No problem, 3CX makes that super easy with a simple call queue. My challenge is this. The client requires that if the extension does not answer the call, their extension must...
  6. that1guy

    Bouncing Ghost Calls

    Greetings, One of my clients is having an issue where one of there extensions will ring, user answers the call but no one is there. Immediately after answering, the call is terminated then another extension will ring. User answers, but no one is there. Again, as soon as the call is answered it...
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