secretary

  1. ArneDery

    Improve Call Handling: Show ‘Call Intended For’ in Boss-Secretary Mode

    When a call is routed to the Secretary on behalf of the Boss, the Secretary has no indication that the call was originally intended for the Boss. From the Secretary's perspective, the call appears identical to one made directly to their own extension. This creates a challenge because the...
    • ArneDery
    • Thread
    • 3cx clients boss call handling secretary
    • Replies: 0
    • Forum: Web Client

  2. Datev 3CX Integration - Lack of information transfer (brokering)

    Currently there is a reproducible error in the 3CX, which exists since V16 up to the latest V18. In case of forwarded external calls that are transferred internally via brokering (e.g. external call comes in, colleague brokering to colleague, or secretary brokering to boss), only the brokering...
    • BPG IT
    • Thread
    • brokering call datev extern information integration number phone secretary transfer
    • Replies: 4
    • Forum: Other
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