sound quality

  1. AlphetaCS

    Poor Sound Quality or No Sound On External Calls

    I'm working to transition a client off of their existing system onto 3CX, but I'm running into sound issues. They started slow with just making external calls (nothing incoming) for about a week and it went well with the occasional complaint about sound quality. When I started forwarding all...

  2. Solved poor sound quality - Cause: Unsupported Cloud provider

    Hi there, we have the 3cx on our own cloud provider and doesn´t matter if we call from app to app or to external customers, the sound quality is really poor. It doesn´t matter if we do anything with the codecs or anything else. The PBX seems to be perfect, but the quality is not useable. Is...

  3. Patton FXO gateway sound issue

    Hey guys, I have a Patton 4 port FXO Gateway SN My issue is that call quality on it is bad, the sound is muffled, we can barely hear the other person on the other end. Is there something i can check? What would be a good codec setting for this gateway? I used the auto config from 3CX when i...
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