subscription

  1. Question on change subscription

    My customer just renewed their 16sc license, but due to growth, they need to upgrade to a 24sc or 32sc. If I change the subscription from my portal, it looks like a new license. Won't the payment made in May be reversed to the new subscription?

  2. Cannot renew 3CX V20 Self Managed license

    We have one customer who has an on-prem Self-Managed 3CX V20 server and their renewal is due in a couple of days. When we try to renew their license, the "Hosted" checkbox is permanently marked. How do we renew their license without converting them to a Hosted instance?
  3. Avram Grossman

    How to Cancel a subscription?

    My client cancelled their subscription short around the time it was up for renewal. I had paid for the renewal in advance. I do not see how to get a refund on the subscription. I contacted support and they said "someone" would get back to me. Nothing. Anyone have any other ideas on who to get...

  4. Subscription expired - update not available

    Hello, I have the 3CX 18.0.6.908, that show me that my subscription is expired on 04/27/2024, I have already renew but the system doesn't catch this update of the license, showing me network issue that doesn't exists. So in the updates section it warm me that the Maintenance expired, updates are...

  5. 3CX Sim Calls - Call center setup

    Hi All, I need your assistance and guidance in understanding the number of sim calls for a 3CX setup. We have a requirement of setting up 100 call center agents plus 150 internal users and the call center will be working 24/7 with at least 100 active call center agents at all times. Requirement...
    • MAhmed
    • Thread
    • 3cx call center call queue maximum license perpetaul licenses queue sim calls subscription
    • Replies: 2
    • Forum: Phone System / PBX

  6. Server Error

    Hi everyone, Just getting this Error message when trying to login to my 3CX management console. When checked in my admin portal it says that the subsription needs to be renewed, where as the expiry date is still more then 3 weeks. Has had anyone else this error. Thanks
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