tickets

  1. FreshDesk Integration - Ticket Opening on Incoming Call

    Hi, I'm currently running the 3CX pro license and use the 3CX API to integrate with FreshDesk. The issue that I have is its opening a ticket on all incoming calls instead of only opening a ticket for the agent/user answering the call. Meaning, I have 20 agents in the call queue, and the same...
    • Ludi
    • Thread
    • api api crm integration crm freshdesk intergration tickets
    • Replies: 2
    • Forum: Web Client
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