transcription and summary

  1. Call transcription – User access to their own transcripts

    Hello, With the introduction of call transcription, it would be very useful for each user to be able to easily view the transcripts of their own calls without having access to other users' recordings. Currently, access to transcripts appears to be directly linked to access to recordings and...
    • agencepro
    • Thread
    • call records transcription and summary
    • Replies: 3
    • Forum: AI
  2. Nick - SPN Co

    Feature Request: Retain AI Transcriptions Without Call Recordings

    I'd like to request a feature that would make AI transcription much more usable for customers in regulated industries. At present, AI transcriptions and summaries are tied to the call recording. If the recording is deleted, the transcription is also removed. For many organisations—particularly...
    • Nick - SPN Co
    • Thread
    • transcription and summary
    • Replies: 3
    • Forum: AI

  3. Re-transcribe previously transcribed calls?

    We recently stood up a local transcription server and have it enabled going forward. I have to say, I really like the functionality, and it's been working like a dream! One question: is there a way to retroactively transcribe call recordings made before the local server was installed...
    • RTOadmin
    • Thread
    • transcription and summary
    • Replies: 2
    • Forum: AI

  4. Transcriptions and Sentiment not making it to Data Connector Google BigQuery

    I'm self-hosting Version 20.0 Update 8 (Build 1121 Release) with Enterprise+ 16SC and using 3CX Transcription Service (Cloud). Stereo recording is enabled. I'm working on a Grafana Dashboard, using the Google BigQuery Database under Data Connectors. I have all four Data Types selected under the...
    • AbleTP
    • Thread
    • data connectors sentiment transcription and summary
    • Replies: 2
    • Forum: AI

  5. 3CX Cloud transcription revoked

    We have a 24 SC ENT license and were using the 3cx cloud transcription and summary feature, but now we no longer have access to this feature and is grayed out. When we bought our license there was no ENT + and the AI features were apart of ENT. So now do I have to buy an addon for something we...
  6. pmterp

    AI Transcription Setup - What am I missing?

    Hello, I've tried to turn on transcription on 2 different instances and neither of them are working. I feel like I'm missing something. Is there some other setting or checkbox that I'm overlooking? Instance 1 Ent/AI 8SC license running Version 20.0 Update 8 (Build 1078 Beta) Under Integrations...
    • pmterp
    • Thread
    • ai transcription transcription and summary
    • Replies: 6
    • Forum: AI
  7. ArneDery

    Record call on queue level not working

    For demo purposes I'm setting up a flow where one of my queues always needs te be recorded, on department level, transcription is enabled. Which would provide me with a sales flow which always has audio recording with transcriptions at hand. Settings below: If I'm calling the queue the call...
    • ArneDery
    • Thread
    • queue queue recording recording transcription transcription and summary
    • Replies: 8
    • Forum: Phone System / PBX

  8. Sentiment for 3CX transcription

    Do you plan to introduce Sentiment and summary for the 3CX transcription?

  9. How to Log 3CX Transcription and Summary in HubSpot Call Activity (CRM Template)

    Hi We have a working CRM integration between 3CX and HubSpot using the official CRM integration XML template. Call activity logs are syncing correctly, and [RecordingUrl] is passed and working. What’s Working: We’re using 3CX Pro/Enterprise with call recording and transcription enabled...
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