user tracking

  1. User/Agent dropping the call while still in IVR/ Receptionist

    Hello, I have a problem with an agent dropping the call while it's still in the IVR, my problem is I cannot find a way to track which user dropped the call because all its saying is that the queue itselt dropped the call. has anyone else encountered or can offer a solution? I simulated the...
  2. David R. Rojas

    GPS tracking on Mobile devices

    Hello, This idea arises from the requests of several customers to be able to track users/extensions that are on the move, especially for sellers and drivers; therefore, do you think it is a good idea to be able to implement GPS tracking on mobile phones? Best regards, David R. Rojas
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