v20 departement

  1. Office Hours and Break Times - Not working

    I am having an issue with Office Hours and Break Times within departments. We have several 3CX systems and this feature is working in Version 20.0 Update 4 (Build 487 Release), but isn't working on any system with a new version installed. On the newer system, for example Version 20.0 Update 6...
  2. How to set user as Manager only for one group

    Hi All, On V20 how to set a user to be able to see/download call recordings from other users without having the option to create/edit/remove existing extension. Right now I can only set a user as a Manager and they will be able to see all recordings but they will have the permission to...
  3. v20 Multi Tenant - Multi Manager Management

    We are getting into the nuts and bolts and features of the new v20 w/ Multi Tenant and it's quite amazing and helpful. One issue we're noticing is that if we have a user multiple departments with a department administrator or manager role, they lose access to the administrator management. Once...
  4. nicolasGa

    List Departements that a user is in

    Hi, Is there a way to see all the departements that a user is in ? (instead of going in all departements searching for the user) And if not, will we be able to see all the departements that a user is in through the user settings & add or delete from it ? Hope i'm clear, Thx
  5. V20 edit department role

    Hi, one question regarding V20 and the department role. In V18, we could add or remove permissions like barge in or access to recording. In the RC3, I do not see that we can edit the role. Is it somewhere else or maybe in a future update?