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2N IP Solo intercom

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MarcV

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Hello,
I am trying to get a 2N IP Solo intercom working on a 3CX V18. registration and outgoing call is going well.
But when i got a connection on a Yealink phone or the smartphone App, and i press the configured 00 for opening the door, the security relay is not responding (when i use the test button in the configuration it is responding, so it the security relay is correctly connected in my opinion). Is this a setting in the 2N intercom or in my 3CX system?
Also when i call the internal number of the IP intercom, in the 3CX at the Active Calls i only see Initiating and on my intercom nothing happens? Again my question is this a setting in the 2N intercom or in the 3CX?
 
No one has any suggestions about the above?
 
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