3CX both answers and rings at the same time

[Tedra]

When I dial in from an external line to 3CX DID the external caller hears both ringing and hold music. Call Holding -> General, Ring Time = 30 seconds. In the call record below, simultaneous ringing for inbound = 11 seconds, and Talking for the Queue = 11 seconds.

Call Time	Call ID	From	To	Direction	Status	Sentiment	Ringing	Talking	Cost	Call Activity Details
06/27/2025 5:14:09 PM	000-xxx	1xxxxxxxxxx	Voicemail Box (default ext)	Inbound	Unanswered	-	00:00:11	00:00:00	0.00	Ended by (caller ID)
06/27/2025 5:14:09 PM	000-xxx	1xxxxxxxxxx	Default queue (virtual ext)	Inbound Queue	Unanswered	-	00:00:00	00:00:11	0.00	Inbound: (caller ID)→ Via trunk: DID→ Ended by (caller ID

If I set the Call Handling -> Destination If No Answer to Voicemail, 3CX answers the call and it goes straight to voicemail. The call records show simultaneous answering and not answering. 3CX automatically answers no matter that Ring Time = 30 seconds. 3CX seems really buggy. I wonder if I delete my account and start over would fix it.

 

[KyriacosS_3CX]

Hello,

Can you please try and replicate this while calling from different phones?

Best,
KS

 

[Tedra]

Hello,

Can you please try and replicate this while calling from different phones?

Best,
KS

I kept going through the setup. Tried using Ring Group, then Queue, synchronizing the settings across the configuration tabs. Did that over and over, making small changes. Came back this evening to try again and it was working. The phone app rang, now it stopped ringing again. This is the subject of another post I have here.