3CX Contact Creation Disabled - Still Creating Contacts in Salesforce

[keren.dubin]

Looking for some guidance. We have 3CX connected to Salesforce for case management. We did turn off the toggle for Enable Contact Creation in the 3CX Management Console, yet there are new contacts being created by 3CX in Salesforce throughout every day. Any insight on how to fix this?

 

[edossantos]

Are you sure it's 3CX who is creating these contacts? You can check this by enabling verbose logs from the 3CX Console > Dashboard > Activity Log > Settings, and once you see a new contact created in Salesforce, check the 3cxSystemService.log file which can be downloaded from the 3CX Console > Dashboard > Activity Log > Logs button > Instance folder. This log file contains all the interactions between 3CX and Salesforce, so the API invocation must be there.