3CX Meeting Report - NO MAIL

[SDS]

Hello,
Sometimes the Meeting Report is not received by operator.
We have to open a case and request a new report, the email is received.
As far as I know the new version has not such a feature that can re-send the email by opening a ticket..
In this case customer will loose the only certification of the webmeeting, this is not acceptable.
By now the proof of webmeeting is an email, so if customer has no ability to require the undelivered email, We must change product.
As you know, in particular webmeeting session we must provide a report that confirms the presence of people; well is just an email but It's enough.

So, please, or you can find a way to resend the report email within new versions or customer must change product.

Thank you for your help.
SdS

 

[StefanW]

The meeting report itself is now completely locally processed, therefore we can not resent it from the cloud.
When the meeting was recorded, then the meeting report is held until the recording link is ready after conversion.
Here is a change now (v18 u1 final) that if the platform fails to send to 3CX the link, the link will be sent on the next connection to the platform (which happens generally every 1 hour) This connect will contain all un-delivered recording URLs

 

[SDS]

Let's say the email can't reach the recipient.. for any reasons.
How can I resend the report? or how can I pickup such an info?

 

[StefanW]

email sending is reported within the system service log of 3CX.
failure of sending a report is generally covered by retires of the sending email module of 3CX.
If the 3CX SMTP Service is used, we use additionally bounce protecting to drop emails for 14 days when the recipient address is not found or is blocking us as sender. This has to be done to keep the reputation of 3CX as a mail server up.

 

[SDS]

We set our SMT server.. in this case 14 day .. is the rule?

 

[StefanW]

if you use your own SMTP server within 3CX you can check the SMTP server logs reg. the log
The "block" we do cloud wise is in this case not applicable and it depends more on the status message from the SMTP exchange if retires are required or if we shall discard the transaction (like a permanent failure to deliver the mail).

 

[SDS]

Well, let's say the email is not a secure way sending an email so I wonder if you believe there will be an option to 'recall' such a report if not, customer must change the system.

 

[StefanW]

there is no recall as such, no. There might be an upcoming change to also display such information from the scheduled meetings tab for post hold events, but this is future music at the moment.