3CX voicemail issue - Salesforce

[clemensm]

My issue is, if a Salesperson leaves a voicemail, 3CX is logging it as an "Answered outgoing call" on the Activity of a Lead. This is obviously wrong, because they never had a conversation. Is this a bug or in fact a feature 3CX don't offer or could anyone help determine what the issue is?

 

[edossantos]

From the 3CX perspective, the call was answered. 3CX doesn't know if it was a voicemail, a fax, or a human who answered. So this is the expected behaviour.

 

[clemensm]

From the 3CX perspective, the call was answered. 3CX doesn't know if it was a voicemail, a fax, or a human who answered. So this is the expected behaviour.

Thank you for clearing up - appreciate it!