3CX - Webinar Recording Link No Longer Received After Meeting Ends

[jdagraca]

Since upgrading to the latest version of 3CX, we've noticed that we no longer receive the report email containing the important link to download the training video. For the past 3-4 years, we've consistently received both the email and the video link after each training session, but this stopped working after updating to Version 20.0 Update 2 (Build 715 Release). Could you please advise on the settings that need to be reconfigured so that we receive both the email and the video link after a session is completed?

 

[MarcelloV]

Hello @jdagraca, no special settings are needed and the procedure has not changed in 20u2. Do you have custom SMTP?

 

[jdagraca]

@MarcelloV Yes, we're using a custom SMTP, and emails are flowing smoothly. However, the webinar emails are no longer being received.

 

[MarcelloV]

@MarcelloV Yes, we're using a custom SMTP, and emails are flowing smoothly. However, the webinar emails are no longer being received.

Please send me a PM with your PBX FQDN, so I can perform some checks.