Solved 3CX WiFi only device

[pk3767]

Hello is it possible to run the 3CX client on the Android WiFi only device. I am trying but i get the : outgoing calls are not permitted by telecom message. And that is everything. Impossible initiate the call.
Thanks

 

[N_G]

Of course it is, you can use 3CX on an android phone with wifi only. To make external calls you need a SIP trunk configured on Startup, maybe this is the issue you have

 

[pk3767]

Of course it is, you can use 3CX on an android phone with wifi only. To make external calls you need a SIP trunk configured on Startup, maybe this is the issue you have

OK, so how to configure the whole device to have this working?
I have just the 3CX Startup version. So should i add the 3CX values as my SIP account in the device settings?

 

[pk3767]

OK, so how to configure the whole device to have this working?
I have just the 3CX Startup version. So should i add the 3CX values as my SIP account in the device settings?

And second question is on the same device with WAN+WLAN is working OK - even without any other SIP configuration. On both devices just the 3CX client with the QR activation done.

 

[bitn2]

You need to configure a SIP trunk in 3CX Startup, not on your phone.

 

[pk3767]

OK, and to make it more "easy" when i try to call just between the 3CX users inside of my account, then i have following situation :
1) WLAN to WAN device call - not possible because of the message
2) WAN - WLAN device call - WLAN is ringing but i cant start the call - because of the error message
So for me it looks like there is a difference.
So is there the SIP trunk needed even for calls just inside the 3CX group?
The messaging runs OK.

 

[bitn2]

Have you tried disabling "Telecom API" in "Menu >> Settings >> Advanced" and then exited and re-launched the app?

 

[pk3767]

If that should be on Device settings, then there is no such a setting. Can see just the Audio API.

 

[bitn2]

What kind of phone is it? Which Android version?

 

[pk3767]

Its Zebra TC21 and TC26 device. Android 11. 3CX v18 (latest from App store)

 

[pk3767]

Just a question - is the SIP trunk needed just for "internal" calls? Means just for the calls in between the 3CX Startup users?

 

[leejor]

A SIP provider trunk would be required for "outside" calls. Internal only calls, with both ends using the App, would not require a trunk.

 

[pk3767]

OK, so i have the same message also for internal calls. Saying : outgoing calls are not permitted by telecom

 

[leejor]

Check the 3CX Activity log, set to Verbose. It sounds as if your calls are attempting to route out to a provider when they should not. Perhaps an outbound rule configuration issue. Internals calls should not use the rules.

...on second thought, some of this may not be available in Start-up.

 

[pk3767]

Hello, so my fault.
I just didn´t found the Telecom API
by default is : Car/Bluetooth support (Telecom API) ON
By switch to OFF the app is working fine.
The only strange thing is that on the other WiFI+WAN unit is with the same setting working fine.
But anyway, thanks for all the tips. Next time i should read more carefully the whole Setting description