Add retry option to download missing media in MMS messages

dleduc

Titanium Partner
Basic Certified
Joined
Feb 15, 2021
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We are seeing many instances where a webhook is received from SMS/MMS provider with a link to download a JPG, the 3CX receives a 404 not found when making the request but when we try the same link in a web browser, the image is available. Twilio confirmed this can happen when the media hasn't finished propagating to all their media servers before the 3CX receives the webhook and makes the request to retrieve the media.

I would like to suggest either implementing an auto retry when this happens or adding an option directly in the chat to manually trigger a download of the missing media/images when this occurs.
 
Upvote 2