Address Book

[condor16]

Hi all,
On the Start-Up free version there is no company address book? i don't see it in the feature table

Thanks

 

[Alejandro_3CX]

Hi @condor16 using the Free version you can use the phonebook

 

[condor16]

Hi @condor16 using the Free version you can use the phonebook

View attachment 37887

Hi Alejandro,

Thanks for your answer, but my users cannot see the same address book, why?

Thanks

 

[condor16]

Hi @condor16 using the Free version you can use the phonebook

View attachment 37887

My user cannot see this contact

 

[Alejandro_3CX]

Ok I know what you mean, these are personal contacts and not global contacts.

So, there is a phonebook but these are personal contacts.

 

[condor16]

Ok I know what you mean, these are personal contacts and not global contacts.

So, there is a phonebook but these are personal contacts.

Are there a Global contacts on this version?

Thanks

 

[Alejandro_3CX]

A global phonebook is a feature available for dedicated installations.

 

[condor16]

Thanks, so for which edition?

 

[Alejandro_3CX]

Thanks, so for which edition?

Dedicated Pro or Enterprise.

 

[dhakand]

Hello @Alejandro_3CX
Even though we use a dedicated, "add to company phonebook" checkbox does not appear in the client interface. Why could it be? I set the highest level of permission but does not work. Thank you in advance.

 

[SteveITS]

"add to company phonebook" checkbox does not appear in the client interface

On the Rights page of a user/extension, check "Can manage the company phonebook." System Administrator or System Owner levels have that, or it can be checked for some others (not the two Group... roles).

 

[dhakand]

Yes, although I am a System Administrator or System Owner, the options in the screenshot you sent do not appear on the client interface. I'm using the latest version.

 

[dhakand]

Could this be a bug in the latest version? I have customers who use this feature extensively, and they all started experiencing this problem when they upgraded to the latest version. @Alejandro_3CX

Is there anyone who uses the latest version 3CX and can enter records into the company address book from the client interface?

 

[Charles_3CX]

The system owner and group owner roles do not have the option to check to manage the company phone book.

Only the System administrator has this option checked, and the first three roles, manager, user, and receptionist, can be assigned this right manually.

 

[dhakand]

Thank you very much, @Charles_3CX
I tried what you said and it didn't work, but it brought something to my mind. Multicompany mode!

I think the latest versions are being prepared for multi-phone books and that's why it may have been disabled. When I disabled Multicompany, everything was fine. Thank you very much again.