All Incoming Calls Go Straight to Voicemail

[Cuz]

I have recently created a new free account. I have a Yealink T53W Desk Phone. (Details below)

I have a dial tone and am able to make and receive calls but....

All the incoming calls go straight to VM. When a I leave a VM it is not in history. I cannot retrieve or see it.

Nothing is set to busy or DND.

Most of the time when I make call to my cell (Not 3cx app) it goes straight to voicemail and then does not show up in the in the cell phone's history.

I probably have some setting wrong somewhere.

Can anyone help me figure this out?

Thanks in advance!

Mike

• 3CX Version: Free
• Is the 3CX Server Hosted and where? Hosted by 3CX
• IP Phone Make/Model/Firmware version: Yealink T53W version 96.86.0.76
• Provisioning Method: Followed steps online. https://www.3cx.com/sip-phones/yealink-t5-series/
• Trunk Provider or VoIP Gateway Make/Model: Flowroute
• Has the Firewall Checker passed: NO
• Are custom Phone Templates being used: NO

 

[TheodorosG_3CX]

Have you also checked this with your provider?

 

[Cuz]

Hi Theodore,

Thanks for responding!

When you say provider are you asking about my my cell phone provider or ?

Thanks,
Mike

 

[TheodorosG_3CX]

The calls are going to a 3CX Voicemail?

 

[Cuz]

When I call from my cell or any other phone. It goes straight to voicemail.

Any other ideas as to what might be causing this?

Thanks again!

 

[Cuz]

I set up another free account without a desk phone.

When I called the number the first time it rang like it is supposed to. I click the red circle on the dialer in the admin console to end the call.

I tried calling the number later, actually about 10 different times, and every time I call this other account it goes straight to voicemail.

I don't understand. I have not changed a thing on this new account. So why would it work the first time and then not work after that?

Thanks again for your help!