Solved Am I misunderstanding the benefit of teams integration?

[jcsfish]

Hello all,

I was hoping someone could better explain the benefit of linking teams and 3cx for our current situation.

We currently use teams without any Microsoft voice/phone plans, and we recently signed up for 3CX for VOIP functionality.

Our IT is outsourced so I sent them the prerequisites for integrating the two, but they tell me I need to add on a phone plan at £7 per user per month, and a routing plan at £4 per user per month to make it work.

At £11 per use per month this will cost more than what we pay for 3CX!!!

I'm struggling to understand the benefit? Is it more aimed at enterprises to make a saving, rather than SME's like us to add on?

 

[StefanW]

May this helps you
https://www.3cx.com/docs/microsoft-teams-integration-faqs/#h.2zuegj67o2x1

Also, you don't need the routing plan, only the MS add-on "Phone-System" is needed to make the integration.
If you never felt the need to make calls from the Teams client directly, then don't. For some enterprises, this is required on the exec level, as they wish only to deal with one app and not two.

 

[jcsfish]

May this helps you
https://www.3cx.com/docs/microsoft-teams-integration-faqs/#h.2zuegj67o2x1

Also, you don't need the routing plan, only the MS add-on "Phone-System" is needed to make the integration.
If you never felt the need to make calls from the Teams client directly, then don't. For some enterprises, this is required on the exec level, as they wish only to deal with one app and not two.

Thanks Stefan, so yes it is still going to cost more if we want this feature

Never mind

 

[StefanW]

before you needed also to license a 3rd party SBC with less functionality than the one provided by 3CX now.

And yes, MS like to have some of your $$ if you like to make a call from the app...