Android phone app 15.5.346.651 registration timeout if not opened after X days

[Mark Perrin]

Device Info
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Phone Model: Samsung Galaxy S9
Firmware Version: 8.0.0

Issue Info
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Handset: NA
Contacts: NA
Connection: [WiFi|3G] BOTH
Server: Cloud (Azure)

I find that if a staff member doesn't open their app for 7 or 14 days (not sure which) their phone shows up unregistered and will not take calls.
Is this by design and if so, can it be changed to a longer period?
Thanks in advance

 

[YiannisH_3CX]

Hello @Mark Perrin

Please note that this is by design as the extension now registers to Push for 7 days. Every time the client reconnects to the PBX this is renewed for another 7 days. Currently the value cannot be adjusted as it is hardcoded in the PBX but you can suggest this a feature request in our ideas section of the forum.

 

[Mark Perrin]

Will do. How best to describe the issue?
Mobile app push timeout 7 day be configurable?

 

[YiannisH_3CX]

You can use that for a tittle and describe in detail in the subject area. You can also reference this thread.

 

[Mark Perrin]

Done ... Cheers

 

[nb]

beta is out for this issue
https://www.3cx.com/blog/releases/beta-chat-android-app/