Android phone won't push, and appears twice in the system

[TheSPW]

Hi

I'm new to this but things have been going OK, but having an issue with the Android app and Push service.

Device

Phone Model: One Plus 6, Android 9, OxygenOS 9.0.5

System

3CX 16.0.1.273, on an internal virtual PC running Windows 10

The phone app works great when making calls, and when receiving calls if I have the app open; but as soon as I open another app, or lock the phone the app doesn't wake for calls. I've checked the battery settings and it's set to stay on, I've checked the user account has Push enabled, and resent the email. I've removed the account from the app, cleared the app cache and all data, and uninstalled and reinstalled it, but it's always the same. The other thing I notice is when the app is running I get two extra instances of phones in the system:





I can't seem to delete them from anywhere, I don't have the option and there are no MAC addresses.

Any help gratefully recieved

Fergus

 

[AWS2P]

Surely this post is the fix, try to set this and let us know.
https://www.3cx.com/community/threads/unable-to-set-up-push-for-3cx-android-app.65094/post-278262

i was in same behavior, push doesn't seem to wake up android App, since I change settings it's working

 

[TheSPW]

Thank you, I did check this on the device and all seems OK, I'll try it on another device and see if that works