Android Softphone continues ringing after call answered on another device

[gbrown100]

Hi,

I have Windows App, Fanvil X5U and the android softphone V18.1.4.211 running on an S23 Ultra running Android 13, they are all configured as the same extension. PBX is on Azure and is V18 Update 7 (Build 312). This problem has followed me through different PBX versions and android phones! Whenever I receive a call and answer it on either Windows App or Fanvil the softphone on my mobile will not stop ringing. In addition I can't get to the 3CX app on the phone and have to power the phone off to stop it. Any idea what might be causing this? I have checked permissions and all ok there.

BTW - This is a system that is not under my direct control as a reseller so I picked one of my other ones in the required system when creating this post!

Thanks

Graham

 

[ValeriaA_3CX]

Hi Graham,

I tried to replicate your issue based upon your description and I could not replicate.

From what I am reading, my guess it seems that the push is being delayed and the push event to drop and end a call is not being sent to the device or not reaching it in time...

See below and get back to me with results.

Check 1:
Disconnect wifi /mobile data and re anable again.
Try and make the call, does this works?

Check 2:
Enable "Keep Active" feature, (from hamburger menu)
Try and make the call, does this works?

 

[ElementalWindX]

My android phone still vibrates non stop long after a call has been dropped/answered/denied/whatever. It's random too. Did it on my pixel 6 and now my pixel 7 too.

 

[ThomB_3CX]

Hi @ElementalWindX thanks for your feedback.

Can we please have the android and 3cx app versions where you are replicating this please?
Do you use Keep Active with these devices?

 

[ThomB_3CX]

@ElementalWindX the vibration issue was investigated and this is an Android issue that only occurs if Keep Active is Enabled. This will be reported to Google and we will await further feedback from their side