Solved App crashes in incoming call

[GyuriNadhazy]

We have around 30 Samsung Galaxy A21s phones with the android client. Some of them are crashing on incoming calls:

• Phone Model: Samsung Galaxy A21s
• Android Version: 10
• App Version: 16.7.8
• 3CX PBX Version:16.0.9 / Debian
• Network Connection: LTE / IPv4
• Client is on mobile network as the PBX is not

The phones are MS Intune enrolled "corporate-owned devices with work profile", the app is running in the work profile.

Please advise

Log error:

--------- beginning of crash
07-23 13:05:15.270 E/AndroidRuntime( 6179): FATAL EXCEPTION: main
07-23 13:05:15.270 E/AndroidRuntime( 6179): Process: com.tcx.sipphone14, PID: 6179
07-23 13:05:15.270 E/AndroidRuntime( 6179): java.lang.SecurityException: Requires INTERACT_ACROSS_USERS permission
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.os.Parcel.createException(Parcel.java:2088)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.os.Parcel.readException(Parcel.java:2056)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.os.Parcel.readException(Parcel.java:2004)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at com.android.internal.view.IInputMethodManager$Stub$Proxy.isInputMethodShown(IInputMethodManager.java:1133)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.inputmethod.InputMethodManager.isInputMethodShown(InputMethodManager.java:3399)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.widget.Editor.softInputShown(Editor.java:497)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.widget.Editor.onTouchEvent(Editor.java:1715)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.widget.TextView.onTouchEvent(TextView.java:11977)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at com.tcx.sipphone.dialer.CallInfoView.dispatchTouchEvent(SourceFile:10)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:3863)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:3492)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:3863)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:3492)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:3863)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:3492)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:3863)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:3492)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:3863)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:3492)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:3863)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:3492)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:3863)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:3492)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:3863)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:3492)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:3863)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:3492)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:3863)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:3492)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTransformedTouchEvent(ViewGroup.java:3863)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewGroup.dispatchTouchEvent(ViewGroup.java:3492)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at com.android.internal.policy.DecorView.superDispatchTouchEvent(DecorView.java:736)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at com.android.internal.policy.PhoneWindow.superDispatchTouchEvent(PhoneWindow.java:1952)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.app.Activity.dispatchTouchEvent(Activity.java:4038)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at i0.b.g.h.dispatchTouchEvent(SourceFile:1)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at i0.b.g.h.dispatchTouchEvent(SourceFile:1)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at com.android.internal.policy.DecorView.dispatchTouchEvent(DecorView.java:694)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.View.dispatchPointerEvent(View.java:14643)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$ViewPostImeInputStage.processPointerEvent(ViewRootImpl.java:6539)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$ViewPostImeInputStage.onProcess(ViewRootImpl.java:6326)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$InputStage.deliver(ViewRootImpl.java:5764)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$InputStage.onDeliverToNext(ViewRootImpl.java:5817)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$InputStage.forward(ViewRootImpl.java:5783)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$AsyncInputStage.forward(ViewRootImpl.java:5939)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$InputStage.apply(ViewRootImpl.java:5791)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$AsyncInputStage.apply(ViewRootImpl.java:5996)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$InputStage.deliver(ViewRootImpl.java:5764)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$InputStage.onDeliverToNext(ViewRootImpl.java:5817)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$InputStage.forward(ViewRootImpl.java:5783)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$InputStage.apply(ViewRootImpl.java:5791)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$InputStage.deliver(ViewRootImpl.java:5764)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl.deliverInputEvent(ViewRootImpl.java:8976)
07-23 13:05:15.270 E/AndroidRuntime( 6179): at android.view.ViewRootImpl.doProcessInputEvents(ViewRootImpl.java:8837)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at android.view.ViewRootImpl.enqueueInputEvent(ViewRootImpl.java:8790)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at android.view.ViewRootImpl$WindowInputEventReceiver.onInputEvent(ViewRootImpl.java:9112)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at android.view.InputEventReceiver.dispatchInputEvent(InputEventReceiver.java:194)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at android.os.MessageQueue.nativePollOnce(Native Method)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at android.os.MessageQueue.next(MessageQueue.java:336)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at android.os.Looper.loop(Looper.java:197)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at android.app.ActivityThread.main(ActivityThread.java:8107)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at java.lang.reflect.Method.invoke(Native Method)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:496)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1100)
07-23 13:05:15.271 E/AndroidRuntime( 6179): Caused by: android.os.RemoteException: Remote stack trace:
07-23 13:05:15.271 E/AndroidRuntime( 6179): at com.android.server.wm.WindowManagerService.isKeyguardSecure(WindowManagerService.java:3365)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at android.app.KeyguardManager.isKeyguardSecure(KeyguardManager.java:477)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at com.android.server.inputmethod.InputMethodManagerService.refreshImeWindowVis(InputMethodManagerService.java:2344)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at com.android.server.inputmethod.InputMethodManagerService.isInputMethodShown(InputMethodManagerService.java:4214)
07-23 13:05:15.271 E/AndroidRuntime( 6179): at com.android.internal.view.IInputMethodManager$Stub.onTransact(IInputMethodManager.java:561)

 

[NickD_3CX]

We have a feeling this may be due to the device being enrolled to MS Intune and specifically with what apps it allows to run based on their signature.

Could you please check, if you remove a single device that crashed from MS Intune, then uninstall and re-install 3CX, if it crashes or not?

 

[ChrisC_3CX]

@GyuriNadhazy

I'll PM you shortly regarding this issue with something you can test.