App didn't stop ringing

[AWS2P]

Hi,
today I was at medical appointement and I forgot to switch my phone in flight mode, so a call came in on my usual queue file and app started to ring normally.
then to stop quickly the phone ringing, I set it on flight mode,although App had no way to be connected to internet,it never stop ringing like a complete fool object.
I never got it to stop ringing , probably phone came in a bug loop mode and I only had to shut it off to stop the crazy ringing mode it came in.

Never got this before but I can reproduce it so it seems to be a bug.
IMO APP should stop ringing since there is no more internet connection no ?

 

[TheodorosG_3CX]

Can you please clarify the steps you followed to reproduce this scenario?

 

[AWS2P]

Hello,
App is connected to PBX out of office call come in from a Q, App rings normally, then I switch to flight mode to cut internet on my Smartphone (Huawei BLA29 model - 3CX App V18.1.5.290) now phone is no more connected to any network and phone continue to ring indefinetly and nothing is doable to stop it ringing.
In my test I also stopped the incoming call on pbx and others agents of the Q stopped to ring , but my App continue .

 

[AWS2P]

Just sent you in PM a link with a video letting you see what happens.
Test was done local LAN this time with direct call to Q805 and not via trunk number but it behave the same.

 

[TheodorosG_3CX]

May i ask if you replicate this only on this Android phone or with other models as well?

 

[AWS2P]

This is the only one I tested with, I could try other but not today

 

[TheodorosG_3CX]

Please give it a try and let us know.

 

[AWS2P]

OK i will try this tonight and let you know what happens

 

[AWS2P]

By curiosity i did a try with IOS APP and i got similar behavior.
I just did a direct internal call between extensions and once Iphone was ringing on 3CX app I just set it on flight mode, then it did the same continous ring even caller drop the call.

So it seems problem is there on the 2 Apps, this let me think like Apps don't matters if an internet connection is always there and doesn't take care if there's always really a caller on other end

To push little more, i did a call on my mobile number (out of 3cx) and wanted to check what happens in same scenario, and in that case on my Android phone when a call is ringing your are no more allowed to switch to flight mode, you are forced to pickup or drop before having right to change to flight mode.

 

[Vali_3CX]

@aws2p
Both clients are guarded with a stop ring timeout because they can be in a restricted network: push is arriving through 443, client is forced to ring, but it cannot connect to 5001, so it should stop after ~10 seconds. If they don't, it means there's a bug.

 

[AWS2P]

Hi
I did a new test with a second Android phone model and it behaves the same. it rings indefinetly after having switched to flight mode.

To compare with native Android feature , it behave differently as it is impossible to switch to flight mode while phone is ringing.

To conclude , yes in my opinion it's more a bug than something else.

Have a nice day

 

[TheodorosG_3CX]

As per my colleague @Vali_3CX " it should stop after ~10 seconds", have you confirmed that as well?

 

[AWS2P]

Nope, it never stop until you found the 3CX notification in background to drop the remaining trace of the "call" because at this time this is long time caller has on its side ended the call on VM and terminated